Freight Claims Management

When packaging engineers consider the best methods to secure and protect products, they evaluate the highest-risk to product safety, and work their way down, all while considering the cost. That being said, once the optimal protection method is agreed upon, little if any re-evaluation takes place. This is certainly not due to a lack of desire on behalf of the company to optimize their packaging methods, rather, it is much more likely the case that a company does not have visibility to data tracking factors of claims such as: Damage Type, Damage Location, and Extent of Damage.

Understanding how products incur damage is vital to the optimization of product packaging. Wouldn’t you want to know if you could spend a nickel on cardboard to prevent reshipping a product while your customer waits?

Visibility to these data insights empower you to answer questions such as:

“Were the damaged products palletized using banding or shrink wrap?”
“Were the damaged goods protected with foam or exposed to the trailer?”
“Why are the sides of the machine getting scratched while the hoods are getting dented?”

As empowering as data insights can be, they are rendered useless or even counter-productive if the story the data tells is not framed properly. With Visiclaims, our team understands the need to identify the driving force behind each variable, as well as the relationship it shares with other factors.

The following conversation illustrates how a trained eye on the data can reveal truth in the numbers. 

Client:

“I can’t believe how many claims we file against Carrier – C! Sure, they haul more shipments than both Carrier – A and Carrier – B but they are damaging our product 3 TIMES more often! Are we sure they are providing us the highest-quality service?”

It’s not always as cut and dry as “Who broke it and how many did they break?” Factors such as the length of haul, or the number of touch-points can greatly increase the risk of damaging products.

We can give you the data points that allow you to consider which factors are driving OS&D trends in your supply chain, clearly spelling out the narrative within the data.

The second tier of our freight management service is mitigation and compliance. We understand that it isn’t always possible to resolve claims easily. Disputes with carriers are a fact of life — one that can drag out the settlement process and affect your business. Organizations that want to further streamline their claims management process can outsource mitigation and compliance to Visiclaims.

After you’ve used our software to create a claim, if there’s an issue, our team will step in to help resolve it. We communicate with carriers on your behalf to resolve any disputes that arise. Ultimately, this saves you money and reduces the amount of paperwork and headaches for your staff.

For the ultimate in ease and convenience, consider outsourcing your freight claims management services entirely to Visiclaims. When an accident happens, give us the details and the relevant documentation. We will produce a claim, present it to the carrier and mitigate on your behalf until the matter is settled. The Visiclaims team is dedicated exclusively to freight claims management — we have the resources and the expertise necessary to achieve a timely and beneficial resolution, no matter the scope of the accident. You’ll save money by minimizing risk and reducing your operating costs, all while freeing up administrative staff to work on more proactive business goals.