Freight Claims Management
Everyone wants their freight claims processed efficiently and payments made promptly, but what about the overall claim count? Data insights are the key driver behind decision making in a competitive market, but many freight claims management services are only focused on the opening and closing of your freight claims.
Visiclaims provides complete visibility at every step of the claims process, while working with you to identify exactly which key indicators can point out useful insights hiding in your freight claims data. Not sure what to look for? Let our team of experts assist you in discovering where the real savings are.
Our Claims Service Team provides both oversight and execution in support of your claims management process. Whether it’s data insights, visibility or simply an organized claims processing tool, we can customize our solution service to meet your needs.
It’s important to understand which conditions are most likely to contribute to freight claims, so your company can find ways to adjust those conditions or even avoid them. Freight claims are demands made by a company or individual who shipped a product with a carrier. If the product arrives at its destination damaged or never arrives at all, the shipper or consignee can request financial reimbursement from the carrier.
Our team of freight claims management experts will provide a monthly report giving you visibility to the factors contributing to your freight being damaged or lost. We track the data points that will best assist you regarding modal considerations, alternative product packaging methods, and carrier specific mishandling – ultimately helping you reduce claims. You decide which factors will provide the most useful insight in your monthly reporting. Don’t know what to look for? We can help!
At the end of the day, Visiclaims data insights can be utilized to optimize your supply chain in a variety of ways. We understand that a change from LTL to TL shipments does not come without cost. Likewise, additional packaging protection typically comes hand-in-hand with an additional packaging expense.
That being said, optimizing your claims management process with Visiclaims can empower you to negate damaged & lost freight claims wherever possible, leading to a more consistent and predictable delivery execution. In your supply chain, predictability translates to efficiency, and efficiency to savings, and it doesn’t stop there. When your products arrive in pristine condition and on-schedule, it provides your customer with peace-of-mind, knowing that your company is a consistent & reliable source of high-quality products.
A 3-Tier Approach
Visiclaim software is Rockfarm Supply Chain Solution’s cloud-based freight claims management system. The software helps you file a claim with a transportation company when needed and provides insight into why the claim happened. Using the software lets you settle claims quickly and get paid while illuminating the cause of the issue.
When you work with Rockfarm and our Visiclaims team, you’ll identify the documentation relevant to your claims, as well as factors to track in order to provide the most useful insights in your monthly report. We understand that no two companies are exactly alike, so why would their claims process be?
From start to finish, Visiclaims works to save you money, keep your operation productive and minimize the hassle when the unexpected happens. We do this by offering three tiers of freight claims management. Based on the needs of your organization, we can provide any combination of:
The freight claims process follows a relatively standard workflow mandated by the Carmack Amendment. Unfortunately, this tends to cross-over into the approach some claims management providers take regarding their integration with clientele. The team behind Visiclaims understands that your products are unique. We work with you to custom-tailor process features and data tracking to meet your individual needs. Regardless of which tier best fits your company, you still receive a monthly scorecard packed with data specific to your freight claims profile as well as direct access to our Visiclaims portal, where you can track the progress of each claim anywhere that you have an internet connection.
Why Outsource Freight Claims Management?
Freight claims are a part of doing business, particularly if your business ships a high volume of goods, but they can also be a hassle to deal with. You’d much rather focus on doing things that will help your company grow and thrive, rather than on chasing down shippers to get them to cover the cost of lost or damaged products.
For that reason, many shippers are turning to outsourced freight claims management. Working with a company such as Rockfarm and using our Visiclaim software can take the stress and hassle out of getting reimbursed for lost or damaged shipments.
When you work with an outsourced freight claims handling company, you have someone in your corner and on your side. You know that someone is working on your behalf to make sure you get the reimbursement you’re owed. Meanwhile, you are able to focus on the issues that are most important to your company.
Our cloud-based freight claims management system can be customized to your needs and to best benefit your business. We’re happy to work with you to help you choose the tier that is the best fit for your company at the moment. If you ever need to change your approach or move to a different service tier in the future, you’ll be able to do so quickly and easily.
The pride of Visiclaims stands on the cornerstone of visibility. With our cloud-based technology, you have 24/7 access to your claims. You can see exactly which step of the process your claim is on, which references have been tracked on each claim, as well as the value being requested for resolution.
Working with Visiclaims
Visiclaims is a division of Rockfarm Supply Chain Solutions — a leading freight management company serving clients across North America. We understand the need for advanced, intuitive services that are customized to reflect the needs of your business.
If you’re interested in learning more about how our Visiclaims freight logistics company can help you resolve freight claims, cut costs and make more informed business decisions, call us at 815.573.0155 or get in touch today. One of our representatives would be happy to put together a package of services that works for you.