Visiclaims provides complete visibility at every step of the claims process while working with you to identify exactly which key indicators can point out useful insights hiding in your freight claims data. Unsure what to look for? Let our team of experts assist you in discovering where the real savings are.
Our Claims Service Team provides both oversight and execution in support of your claims management process. Whether it’s data insights, visibility, or simply an organized claims processing tool, we can customize our solution service to meet your needs.
What Are Freight Claims Management Services?
Freight claims management services handle claims for you, so you can transform a negative experience with your customer into a positive one while saving money and time. When you outsource freight claims management, you can create a system for easy contact and resolution, as well as a process for keeping track of claims. Freight claims management also ensures no claims slip through the cracks, keeping all clear visibility of potential causes allowing for permanent corrective actions to take hold.
How Does It Work?
When someone makes a claim, there is a point of contact at an organization or a number that suppliers or other stakeholders can call when there is a problem. Once suppliers or stakeholders call or someone files a report, the claims process can begin. The goal is to verify damages or losses and resolve the claim quickly and accurately to the satisfaction of our customers and your company’s freight policy.
The Benefits of Freight Claims Management Services
Rockfarm offers Visiclaims, a one-stop solution for ensuring your claims get handled in the most professional and timely way possible. We also provide an added benefit — Visiclaims collects and helps you target data, so you understand why claims occur. This way, you can target repeat claims and even find ways to reduce the number of claims filed.
Visiclaims uses software and technology to help you work your way seamlessly through a claim while the system gathers data you can use about claims. Visiclaims warehouses all your freight claims data, so you can analyze the data to determine how and why claimable damages and losses have occurred. Through this approach, Visiclaims lets you optimize your freight claim handling and helps you address any issues that may be contributing to claims.
Our process also mitigates claims on your behalf, helping you resolve disputes with carriers and ensuring you have a team of professionals by your side when you need one. Visiclaims handles all the process steps, so you only have to worry about getting back to business and depositing any checks resulting from a claim into your account.
A 3-Tier Approach
Visiclaim software is Rockfarm Supply Chain Solution’s cloud-based freight claims management system. The software helps you file a claim with a transportation company when needed and provides insight into why the claim happened. Using the software lets you settle claims quickly and get paid while illuminating the cause of the issue.
When you work with Rockfarm and our Visiclaims team, you’ll identify the documentation relevant to your claims, as well as factors to track in order to provide the most useful insights in your monthly report. We understand that no two companies are exactly alike, so why would their claims process be?
From start to finish, Visiclaims works to save you money, keep your operation productive and minimize the hassle when the unexpected happens. We do this by offering three tiers of freight claims management. Based on the needs of your organization, we can provide any combination of:
Working with Visiclaims
Visiclaims is a division of Rockfarm Supply Chain Solutions — a recognized MercuryGate freight claims management company serving clients across North America. We understand the need for advanced, intuitive services that are customized to reflect the needs of your business.
If you’re interested in learning more about how our Visiclaims freight logistics company can help you resolve freight claims, cut costs and make more informed business decisions, call us at 815-573-0155 or get in touch today. One of our representatives would be happy to put together a package of services that works for you.
If you’re interested in learning more about how our Visiclaims freight logistics company can help you resolve freight claims, cut costs and make more informed business decisions, call us at 815.573.0155 or get in touch today. One of our representatives would be happy to put together a package of services that works for you.
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