Claims Management Services

Everyone wants their freight claims processed efficiently and payments made promptly, but what about the overall claim count? Data insights are the key driver behind decision-making in a competitive market, but many freight claims management services only focus on the opening and closing of your freight claims. 

Successfully shipping undamaged goods can positively impact your customer’s experience. While your teams take every step to ensure the delivery meets your customer’s expectations, some things might be out of their hands. Improper handling by carriers or adverse events such as storms, natural disasters, accidents, and a range of dangers exist in the transportation industry — and sometimes, deliveries are simply unpredictable. 

Having a comprehensive process to mitigate the negative impact of the customer experience is critical. Part of that process is the management of your freight claims allowing you to solve these claim issues quickly and effectively and back to quality service. Rockfarm Supply Chain Solutions can help you with freight management solutions designed to get you focused on your business and improve the customer experience through our Visiclaims service.

data insights improve the freight claims process

Visiclaims provides complete visibility at every step of the claims process while working with you to identify exactly which key indicators can point out useful insights hiding in your freight claims data. Unsure what to look for? Let our team of experts assist you in discovering where the real savings are. 

Our Claims Service Team provides both oversight and execution in support of your claims management process. Whether it’s data insights, visibility, or simply an organized claims processing tool, we can customize our solution service to meet your needs. 

What Are Freight Claims Management Services? 

Freight claims management services handle claims for you, so you can transform a negative experience with your customer into a positive one while saving money and time. When you outsource freight claims management, you can create a system for easy contact and resolution, as well as a process for keeping track of claims. Freight claims management also ensures no claims slip through the cracks, keeping all clear visibility of potential causes allowing for permanent corrective actions to take hold.

How Does It Work? 

When someone makes a claim, there is a point of contact at an organization or a number that suppliers or other stakeholders can call when there is a problem. Once suppliers or stakeholders call or someone files a report, the claims process can begin. The goal is to verify damages or losses and resolve the claim quickly and accurately to the satisfaction of our customers and your company’s freight policy.

The Benefits of Freight Claims Management Services 

Rockfarm offers Visiclaims, a one-stop solution for ensuring your claims get handled in the most professional and timely way possible. We also provide an added benefit — Visiclaims collects and helps you target data, so you understand why claims occur. This way, you can target repeat claims and even find ways to reduce the number of claims filed.

Visiclaims uses software and technology to help you work your way seamlessly through a claim while the system gathers data you can use about claims. Visiclaims warehouses all your freight claims data, so you can analyze the data to determine how and why claimable damages and losses have occurred. Through this approach, Visiclaims lets you optimize your freight claim handling and helps you address any issues that may be contributing to claims.

Our process also mitigates claims on your behalf, helping you resolve disputes with carriers and ensuring you have a team of professionals by your side when you need one. Visiclaims handles all the process steps, so you only have to worry about getting back to business and depositing any checks resulting from a claim into your account.

Understanding Claims Causes Through Data Insights 

It’s important to understand which conditions are most likely to contribute to freight claims, so your company can find ways to adjust those conditions or even avoid them. Freight claims are demands made by a company or individual who shipped a product with a carrier. If the product arrives at its destination damaged or never arrives at all, the shipper or consignee can request financial reimbursement from the carrier.

Our team of freight claims management experts will provide a monthly report giving you visibility into the factors contributing to your damaged or lost freight. We track the data points that will best assist you regarding modal considerations, alternative product packaging methods, and carrier-specific mishandling — ultimately helping you reduce claims. You decide which factors will provide the most useful insight in your monthly reporting.

Our consultants can help you focus your efforts if you are unsure what to look for in freight claims management software.

we provide a freight claims monthly report

  • How your shipments arrive at their destination can have a significant impact on the number of freight claims you receive. You will want freight claims management for all modes, including air, truck, rail, and maritime. Within each category, there are sub-categories, such as truckload and less-than-truckload for shipments made by truck. 

    One way to get a better understanding of how modal considerations affect freight claims is to look at the chart below. The chart depicts a clear impression that the client’s Less-Than-Truckload (LTL) shipments are more likely to require a claim to be filed. 

    Now, consider the fact that the company above ships roughly 50-50 between the number of LTL and truckload (TL). Data tracking shows they are experiencing significantly more damaged and lost claims in their LTL mode. This data insight may facilitate discussion, prompting the question, “Should we consider a modal change?”

    In this case, the answer is likely yes, as the company can stand to save a considerable amount of money by reducing or even eliminating LTL loads.

At the end of the day, Visiclaims data insights can be utilized to optimize your supply chain in a variety of ways. We understand that a change from LTL to TL shipments does not come without cost. Likewise, additional packaging protection typically comes hand-in-hand with an additional packaging expense.

That being said, optimizing your claims management process with Visiclaims can empower you to negate damaged & lost freight claims wherever possible, leading to a more consistent and predictable delivery execution. In your supply chain, predictability translates to efficiency and efficiency to savings, and it doesn’t stop there. When your products arrive in pristine condition and on schedule, it provides your customer with peace of mind, knowing that your company is a consistent & reliable source of high-quality products.

optimize claims management to negate damaged freight costs

A 3-Tier Approach

Visiclaim software is Rockfarm Supply Chain Solution’s cloud-based freight claims management system. The software helps you file a claim with a transportation company when needed and provides insight into why the claim happened. Using the software lets you settle claims quickly and get paid while illuminating the cause of the issue.

When you work with Rockfarm and our Visiclaims team, you’ll identify the documentation relevant to your claims, as well as factors to track in order to provide the most useful insights in your monthly report. We understand that no two companies are exactly alike, so why would their claims process be?

From start to finish, Visiclaims works to save you money, keep your operation productive and minimize the hassle when the unexpected happens. We do this by offering three tiers of freight claims management. Based on the needs of your organization, we can provide any combination of:

freight claims support services
  • The Visiclaims system is a cloud-based freight claims management system software package that takes your team step-by-step through the claims process. We designed Visiclaims to provide complete transparency from the moment you file a claim to its final settlement.

    At the same time, it is also a powerful data-gathering tool. Over time, the system will help identify general trends and potential areas of concern, so you make more informed and proactive business decisions. Sophisticated reporting tools put this information in an easy-to-understand format. Visiclaims’ first-tier service is ideal for businesses that want granular control over the claims management process while still benefiting from our suite of advanced, time-saving online tools.

    freight claims support timeline

The freight claims process follows a relatively standard workflow mandated by the Carmack Amendment. Unfortunately, this tends to cross over into the approach some claims management providers take regarding their integration with clientele. The team behind Visiclaims understands that your products are unique. We work with you to custom-tailor process features and data tracking to meet your individual needs. Regardless of which tier best fits your company, you still receive a monthly scorecard packed with data specific to your freight claims profile as well as direct access to our Visiclaims portal, where you can track the progress of each claim anywhere that you have an internet connection.

we custom-tailor data tracking

Why Outsource Freight Claims Management?

Freight claims are a part of doing business, particularly if your business ships a high volume of goods, but they can also be a hassle to deal with. You’d much rather focus on doing things that will help your company grow and thrive, rather than on chasing down shippers to get them to cover the cost of lost or damaged products.

For that reason, many shippers are turning to outsourced freight claims management. Working with a company such as Rockfarm can take the stress and hassle out of getting reimbursed for lost or damaged shipments.

When you work with outsourced freight claims handling company, you have someone in your corner and on your side. You know that someone is working on your behalf to make sure you get the reimbursement you’re owed. Meanwhile, you are able to focus on the issues that are most important to your company.

Our cloud-based freight claims management system can be customized to your needs and to best benefit your business. We’re happy to work with you to help you choose the tier that is the best fit for your company at the moment. If you ever need to change your approach or move to a different service tier in the future, you’ll be able to do so quickly and easily.

The Benefits of Working With Rockfarm Supply Chain Solutions

Rockfarm Supply Chain Solutions understands that organizations need real-world solutions for their supply chains that are designed to save time and money. The Visiclaims division of Rockfarm Supply Chain Solutions helps your organization do just that. By offering a comprehensive claims management solution, we free up time, money, and resources at your organization you might otherwise need to spend on solving claims.

We take care of the process for you when the unexpected happens, saving you time and frustration and letting you get back to business. At the same time, we improve visibility by arming you with the data you need to help you understand why claims happen and what you can do to reduce the number of claims.

When you are able to streamline processes and cut costs, you can improve your customer experience. Because you understand each carrier and their reputation for delivering your goods, you can communicate more accurately with your clients about shipping expectations. You can strengthen your customer service systems, as well. When clients call with problems or questions, your customer service employees have reliable data they can pull from to tell customers about their orders.

Visiclaims help you identify pain points along the supply chain. Because we work with you from order placement to customers receiving products, Visiclaims can help point out inefficient areas, allowing you to develop more efficient processes to implement instead. When you automate freight claims management, you can provide better services to your customers on several levels, while helping you through the claims process.

we introduce visibility to the freight claims process


The pride of Visiclaims stands on the cornerstone of visibility. With our cloud-based technology, you have 24/7 access to your claims. You can see exactly which step of the process your claim is on, which references have been tracked on each claim, as well as the value being requested for resolution.

The increased visibility can further add to the services you offer your customers. If your clients never received a shipment, Visiclaims can help you communicate with them about the situation. You can offer them more accurate updates as they occur, offering more transparency and boosting the relationship between you and your customers. When you can give them reliable information quickly, they know they can trust you to handle challenges in the future.

Working with Visiclaims

Visiclaims is a division of Rockfarm Supply Chain Solutions — a recognized MercuryGate freight claims management company serving clients across North America. We understand the need for advanced, intuitive services that are customized to reflect the needs of your business.

If you’re interested in learning more about how our Visiclaims freight logistics company can help you resolve freight claims, cut costs and make more informed business decisions, call us at 815-573-0155 or get in touch today. One of our representatives would be happy to put together a package of services that works for you.

Visiclaims in a division of Rockfarm Supply Chain Solutions

If you’re interested in learning more about how our Visiclaims freight logistics company can help you resolve freight claims, cut costs and make more informed business decisions, call us at 815.573.0155 or get in touch today. One of our representatives would be happy to put together a package of services that works for you.

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