Why Should You Outsource Your Freight Claims Management?

boxes and pallets in a warehouse

The ability to get your product where it needs to go is a fundamental part of running any successful business. If your organization ships a high volume of items, you’ve likely had to deal with freight claims before. You also probably know what a hassle it can be. From putting the paperwork together to waiting for the claim to be settled, a lot stands between your business and the recovery of any funds associated with a damaged shipment.

It’s for these reasons that an increasing number of businesses are outsourcing their freight claims management to third-party companies such as Visiclaims — a division of Rockfarm Supply Chain Solutions. In this article, we look at some of the main benefits of outsourcing your freight claims management and attempt to dispel one of the main concerns businesses have about doing so.

Don’t Pay for Someone Else’s Mistake

Accidents happen during shipping. Unfortunately, the sheer number of products being transported globally today means small businesses have increasingly little leverage when they do. While you have a right to be reimbursed for any loss, big transportation companies are in less of a hurry to pay out claims from small customers who account for a fractional percentage of their business. As a result, too many companies face long delays, unhelpful customer service and plenty of red tape when dealing with freight claims.

A third-party freight claims management company can be a powerful advocate for your business: one that helps expedite claims and gets your money back to you faster. The Visiclaims team knows the system and knows what’s needed to get a freight claim through it. We have managed more than $7 million in claims since 2016 with a 91 percent recovery rate and an average processing time of 32 days.

Save the Time and the Hassle

When you don’t have to worry about the administrative work of freight claims management, your team is free to focus on other projects. While getting your refund is important, that money isn’t new revenue — outsourcing allows you to focus on growing your business rather than worrying about recouping what has been lost. For a smaller organization, this advantage is critical.

Another benefit of outsourcing your freight claims management is that it gives you access to advanced analytic tools. If claims management isn’t a core component of your business, it can be easy to miss trends that are costing you money. The experts at Visiclaims can turn raw data into actionable intelligence, allowing you to make more informed business decisions.

Service that Works for Your Business

Too many organizations think of outsourcing as a one-size-fits-all solution that removes them from the freight claims management process entirely. Visiclaims is different. We offer a three-tier approach that lets you specify your level of involvement. Use our software to streamline your workflow, count on us exclusively for mitigation and compliance issues, or choose a fully managed service package. We’ll work with you to determine the best option for your team.

Learn more by contacting a representative by phone or email today.

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