Are you Searching For Answers to Improve…
- Your Customers’ Experience
- Your Carrier Partnerships
- Visibility of Your Supply
- Your Business Intelligence
- Your Financial and Operational KPI’s
If you are, you have come to the right Partner. Rockfarm’s transportation management services facilitate interactions between shippers, suppliers, carriers, and customers providing the visibility needed to generate a call to action within your supply chain. Often times your competitive advantage is just that, your supply chain. Effective use of technology, visibility of provider performance and a deep bench can be all that separates your company from growth.
Our Technology coupled with our team of professionals simplifies the complex. From lane specific, Less-than-Truckload pricing tariffs to ecommerce integrations, our services team streamlines your supply chain using best in class technology, processes and our resources to deliver a seamless solution that minimizes touch points, maximizes efficiency and drives cost out.
Competition is increasing, planning windows are shrinking, and customer demands continue to increase. Consider the inherent need to increase your depth of expertise, monitor compliance, and mitigate potential risk, and the need to identify a partner that can provide both expertise and resources becomes apparent to move your company to the next level. Rockfarm is that partner.
Our business model drives a key differentiator between the competition and allows us to become your extended Logistics team. Our open book, “cost to serve” approach enables direct line of sight to your carrier partners and the true cost of service required to fulfill your supply chain needs. This is taking visibility to another dimension.
Regardless of the size of your challenge our team can deliver a customized solution that drives your company’s growth. Industry leading technology is only as good as the team deploying it. Rockfarm has become a leader in the deployment of transportation management solutions and the delivery of our TMS solution. As an approved MercuryGate Logistics Integrator Partner, Rockfarm is recognized as a leader in TMS solution delivery to shippers across multiple industries. Read about our MercuryGate journey here.
Utilizing MercuryGate as our TMS platform of choice, Rockfarm deploys cloud based technology to enhance our TMS in order to integrate additional process efficiencies from shopping cart integration to year over year analytics. Each enhancement has one purpose, deliver value through enhanced visibility enabling improved customer experience and a lower “cost to serve.”
Our TMS solution has been specifically designed to handle even the most diverse supply chain. To overcome the complications experienced with multi-modal deliveries and accounting for risks associated with touch-point frequencies, Rockfarm understands optimal performance demands accountability among your carrier partners and logistic vendors that leverages technology to simplify the most complex challenges. Our extensive background and proven experience in supply chain execution provides a scalable solution certain to empower operations of all sizes with best-in-class supply chain technology.
Increase your depth and expertise in supply chain with our resource management and fulfillment services. Whether support of your supply chain requires onsite fulfillment or centralized support, our team can deliver a customized service level that creates depth and expertise at the execution level. A company today requires depth, knowledge and a desire within its team to meet the demands of today’s dynamic market place.
The focus of the business lies in its product or services. At Rockfarm, our focus is on the delivery of logistic services. This focus enables us to deliver a customized logistics resource planning to small and large companies alike. The resource plan aligns to the goals and objectives of our clients and merges supply chain management into the core competency of our clients. Our resource plans can be customized to be onsite, regional or centralized planning teams dedicated to your goals and objectives.
Couple our 3PL fulfillment services with our technology and smaller companies can add depth and resource while large companies can manage the complex requirements of large customers while still maintaining oversight and visibility to your supply chain. Collaborative key performance indicators measure our service while aligning our objectives to your goals.
Peace of mind begins with understanding who you are doing business with. Eliminate inherent risk in your supply chain with our Provider Management services that remove uncertainty by providing process constancy and attentiveness in the market. Today the demands of your supply chain requires visibility to who you’re doing business with. Rockfarm’s Provider Management Services manages a complete suite of tools in support of your supply chain that secures your supply chain against risk.
Each of our RFP’s are crafted to:
- Reduce Risk
- Reduce Cost
- Align carrier capabilities with your supply chain
Our Provider Management Services
Optimization of your supply chain begins with procuring the best market rates in order to identify the truest routing for your inbound supplier or outbound customer shipments. Rockfarm’s procurement services begin with an in-depth profile of each Carrier Respondent to ensure objectives and goals of the RFP (request for procurement) are clearly aligned with the operational capabilities of the carrier partner. Carrier responses are analyzed and measured against the requirements of your supply chain in order to identify the best solution.
As the final round of negotiations come to a close, carrier contracting formalizes the carrier relationship within your supply chain setting in motion formalization of the relationship. The primary purpose of the contracting process is to mitigate risk. Risk to you supply comes in many forms with the most prominent emerging from inadequate protections within the carrier contracting process.
Each step of the RFP solidifies the accountability of each carrier to your supply chain. Measuring that compliance becomes inherent to the RFP process as the carrier relationships are formalized. Measurements may include:
- Tender Acceptance
- Pick Up Performance
- Delivery Performance
- Status Updates
- Invoice Accuracy
Each of the formalized measurements requires compliance that includes daily, monthly and annual reporting aligning your requirements with your carrier ensuring each party is aligned to the success of your supply chain.
Enrich your supply chain with enhancement of the customer experience. As many of us know, the supply chain has a number of touch points. At Rockfarm, we believe the touch points all point in one direction, “the Customer Experience.” All engagement points along the supply chain: purchasing, inventory, production scheduling, distribution, shipping, and others support the generation of a positive or negative customer experience. Managing the engagement point is where our Managed Services team supports your pursuit of a positive customer experience.
Our Managed Services Team provides both oversight and execution in support of your supply chain. Whether it’s Claims Management, Provider Sourcing, Demand Planning or other services we can customize our solution service to your needs. Our Managed Services will:
- Increase Supply Chain Depth & Expertise
- Reduce Cost
- Enable Growth
Our Managed Services Include
When you have a credit on the accounting books identifying the claim that is still pending with the carrier and the certainty of receiving full credit on your filed cargo claim is still uncertain, our claims team of professionals supporting the filing, acknowledgement and mitigation will ensure a high percentage of recovery. When we speak to the customer experience, damage shipments play a big part in how your customer perceives your products. Visibility to shipment damage trend lines will lead to a call to action. Your action is defined by the data made visible through our claims analysis tool.
Technology is moving at a faster pace each day, enabling faster decisions that create value for your company. Utilizing the best technology across all operations can be daunting. Keeping your focus on the core business can leave deficiency in other areas such as supply chain. Utilizing Rockfarm best in class TMS technology coupled with our fulfillment solutions you can add supply chain excellence to your team instantly. Each of our Control Tower Fulfillment Solutions uses Rockfarm’s TMS platform to execute our client’s supply chain. Whether that would be inbound load control or outbound planning and routing our team of professionals support the complexity of your supply chain.
Our Control Tower Fulfillment Solutions can be remote or centrally located within your corporate location or Rockfarm’s. Regardless of location, our cloud based technology enables full visibility to include workflow exception management giving you increased visibility and the ability to proactively manage.
Finding it challenging to identify what technology is the best path forward? Our Managed Services Team can assist in supporting due diligence, comparative analysis and a great deal more on supply chain technology under consideration. Careers are defined by the right decisions and the positive impact of those decisions on your company. Gaining visibility and support within the decision-making process goes a long way to ensuring each decision is the right one for your team.
In addition to decision support, Rockfarm can engage directly with your team enabling a broader range of expertise when it comes time to integrate technologies in support of your supply chain. We know one certainty within each of our clients, IT resources are stretched which is why we have developed a team that can support your growth and resource needs. Our Technology Solutions include:
- Data Integration
- Middleware Mapping and Data Synchronization
- Supply Chain Technology Appraisal
- eCommerce Technology Support Programs
- Point of Sale Technology Enhancement
If your challenge lies with resources, outsource your logistic functions to us as an extension of your team with onsite or remote management solutions. Our goal is simple, deploy the best resources as an extension of your team. Our onsite operations are tailored to give large and small shippers the expertise in managing their supply chains allowing our team to support all of our client’s logistics functions.
If your supply chain resource depth requires load planning or routing of your supply chain our centralized control tower operations provide a virtual logistics team to each of our clients that enables redundancy, depth of expertise and risk mitigation within your supply chain.
Access to the market is critical to move your business forward. The same can be said of your supply chain. In this case, the market consists of thousands and thousands of active providers moving product throughout the U.S. and the around the globe. Accessing that market can be daunting, our Managed Services Team identifies and sources a provider solution that mitigates your risk as a shipper while delivering the value components necessary for the growth of your business.